Bilingual Care Coordinator
Location
Kennett Square
Type
Full Time
Responsive recruiter
Benefits:
- 403(b) with employer match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
LCH is seeking a Bilingual Care Coordinator to support our population health, quality, and value-based care initiatives. This role works closely with patients, providers, and health plan partners to identify and close preventive and chronic care gaps, improve patient engagement, and support quality performance measures. The Care Coordinator plays a key role in connecting patients to needed services, ensuring timely follow-up care, and maintaining accurate documentation for quality reporting.
Key Responsibilities
- Review care gap reports, patient registries, and electronic health record (EHR) data to identify patients needing preventive screenings, chronic disease monitoring, annual visits, immunizations, and other quality services.
- Conduct outreach to patients through phone, text, patient portal, and mail to educate, engage, and schedule needed care.
- Coordinate appointments, referrals, and follow-up services to support completion of quality measures and preventive care goals.
- Collaborate with providers, care teams, and payer partners to validate and close care gaps and improve patient outcomes.
- Track outreach, appointment status, completed services, and documentation in the EHR and other population health systems.
- Obtain and reconcile medical records, lab results, and screening documentation needed for quality reporting and care gap closure.
- Support value-based care, quality improvement, and patient engagement initiatives while maintaining compliance with HIPAA and organizational policies.
Qualifications
- High school diploma or equivalent required; associate degree or related healthcare coursework preferred.
- Fluent in English and Spanish with strong verbal and written communication skills.
- Experience in healthcare, population health, care coordination, quality improvement, patient outreach, managed care, or a related field preferred.
- Proficiency with electronic health records (EHRs), Microsoft Excel, and healthcare technology platforms.
- Strong organizational skills with the ability to manage multiple priorities, track follow-up activities, and meet deadlines.
- Knowledge of preventive care, chronic disease management, payer quality programs, HEDIS measures, or value-based care models preferred.
- Ability to work collaboratively with clinical, operational, and quality teams.
Additional Requirements
- Ability to travel between LCH locations in Kennett Square, Oxford, and West Grove as needed.
- Commitment to patient confidentiality, cultural sensitivity, and excellent customer service.
- Regular, reliable attendance and adherence to organizational policies and procedures.
Join LCH and help improve the health of our community by connecting patients to the care they need while supporting high-quality, patient-centered healthcare.
LCH Health and Community Services is an Equal Opportunity Employer. Any voluntary demographic information provided during the application process will be kept confidential and will not be used in employment decisions.
LCH Health and Community Services
Earn a Living Where Your Heart Is
At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you.
LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve.
LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay.
When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters.
Come build a career that makes a difference—every single day.
Company Website: lchcommunityhealth.org
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